Help Center

Free Delivery only applies to orders placed from the Trinidad and Tobago (T&T) Collection, using a T&T address. Items that have "available in Trinidad and Tobago only" in the title can only be ordered using a T&T address and are eligible for free delivery. If you combine an item that does not state "available in Trinidad and Tobago only" with one that does, using your T&T address, international shiping rates would apply and your order will not qualify for free delivery, as the other item is not available in T&T. Your entire order must include items from the T&T Collection to have free delivery applied. 

When your order has been submitted, you will receive a confirmation email with your order details at the email address used to place your order.  

From the time your order is placed to the date when you receive it, there are two processes to consider:

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification email with tracking information. Please check your spam mail if you have not received a notification email within the stipulated time frame. 

Shipping: We offer standard shipping which will vary depending on where you live. Shipping time can range from within 3-5 business days or 5-20 for international orders. International orders are orders placed outside of the US.  

*This process is different for items ordered from the Trinidad and Tobago Collection. Your items take approximately 2-3 business days to arrive via TTPOST. 

Orders placed on the Kes Official Online Store are mainly shipped from the United States of America. In some cases if products are out of stock, they may be fulfilled from warehouses in Mexico, Latvia and Spain. 

Items ordered from the Trinidad and Tobago Collection, i.e, available in Trinidad and Tobago only, are shipped and delivered within Trinidad and Tobago. 

We ship internationally except to Cuba, Iran, Crimea, Syria, and North Korea. 

We don't currently ship to the following countries and territories: Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

This list is current as of May 18, 2021.

Shipping times (these are the times a package takes to be delivered AFTER  being processed) are as follows:

USA - 3-5 Business Days

Canada - 5-10 Business Days

Rest of the World - 10-20 Business Days
Orders from the Trinidad and Tobago Collection, i.e, items that are available in Trinidad and Tobago (T&T) only are shipped via TTPOST and take approximately 2-3 business days to be delivered within T&T. These items can only be ordered by persons with a T&T address. 

We offer flat rate shipping as follows:

USA - $4.99 USD

Canada - $7.99 USD

Rest of the World - $14.99 USD

If you order from the Trinidad and Tobago (T&T) Collection and you live in T&T, delivery is free. 

Yes you can. A tracking number is assigned to your package only after your order has shipped. You will be sent an email with a tracking link when your package is out for delivery. Tracking information can take up to 48 hours to be updated after the order is shipped, so do not be alarmed if you do not see any information when you click it. 

You can also track your order by scrolling to the bottom of the store website page to "Customer Care", under which you will see "Track Order". If you do not see any tracking information it means that your order is still being processed. 

For customers in America, a third way to track your order is by using the Shop app. It is available upon checkout or by visiting the website www.shop.app to receive a download link.  You will be able to receive real time tracking updates. 

International tracking (outside of the US) may not be available when the item has landed in the designated country. 

If the package was marked as delivered by the carrier, and you have not received it, please reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you still are unable to locate the package, please contact us and we will do our best to assist you. 

If you realize that you entered the wrong address, please email us at kespeople@gmail.com, quoting the order number and the correct address in full. If the package was not shipped, we would be able to change the address. If the package was shipped, we would not be able to have it re-routed. 

If something arrives damaged, send a photo of the damaged goods to kespeople@gmail.com. We will send a replacement at no cost to you.

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system. 

Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

For packages lost in transit, we will send you a replacement order. We would like you to do some things before concluding that the item is lost:

• Check to see that the shipping address was correct
• Contact your local post office to try locate the lost order

If you need to cancel or change your order, please contact us as soon as possible. Note, we cannot guarantee that we will be able to honour the cancellation or change.

Please email us at kespeople@gmail.com with your order number and we will do our best to assist you.

Sometimes, items are not shipped together. You will receive a note in your packing slip when the first item(s) arrive to let you know that the package is on the way. Tracking information will also be sent when the other items are shipped. 

Items are mainly shipped from the USA and sometimes from Mexicao, Lativia and Spain. If your order is shipped from a country that's in a different region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

If you need to cancel or change your order, please email us at kespeople@gmail.com as soon as possible. Note, we cannot guarantee that we will be able to honor the cancellation or change. Please be sure that when you place your order that it is your final decision. 

We only exchange items if they are defective or damaged. If you need to exchange an item for the same for the same one, email us at kespeople@gmail.com. 

When unpacking a new shirt or hoodie, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a pre-treatment agent applied during the printing process and it's not permanent. The agent helps the ink bond with the fabric, and without it, the ink would flake off the garment and the colours would fade. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. 

These garments are composed of a thick 50/50 cotton/polyester blend. Due to the looser weave and combination of fabrics, the ink is absorbed into the fabric and creates prints which have a faded/vintage look. 

Yes, provided there is still a balance remaining on the card.

Yes. You can redeem another gift card during checkout.

No, you can't reload a gift card.

You can email us at kespeople@gmail.com with your gift card code and request your balance.  Persons using Apple Wallet Passes are able to check their balance. 

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, gift cards are a form of payment.

If you purchase a gift card for someone, you will need to forward the gift card email to the recipient.

You can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.