Help Center

When your order has been submitted, you will receive a confirmation email with your order details at the email address used to place your order.  

From the time your order is placed to the date when you receive it, there are two processes to consider:

Fulfilment: Standard fulfilment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification email with tracking information. Please check your spam mail if you have not received a notification email within the stipulated time frame. 

Shipping: We offer standard, flat rate shipping which will vary, depending on where you live. Shipping time can range from within 3-5 business days or 5-20 for international orders. International orders are orders placed outside of the US.  

*This process is different for items ordered from the Trinidad and Tobago Collection. Your items take approximately 2-3 business days to arrive via TTPOST. 

Orders placed on the Kes Official Online Store are mainly shipped from the United States of America. In some cases if products are out of stock, they may be fulfilled from warehouses in Mexico, Latvia and Spain. 

Items ordered from the Trinidad and Tobago Collection, i.e, available in Trinidad and Tobago only, are shipped and delivered within Trinidad and Tobago. 

We ship internationally except to Cuba, Iran, Crimea, Syria, and North Korea. 

Yes you can. A tracking number is assigned to your package only after your order has shipped. You will be sent an email with a tracking link when your package is out for delivery. Tracking information can take up to 48 hours to be updated after the order is shipped, so do not be alarmed if you do not see any information when you click it. 

You can also track your order by scrolling to the bottom of the store website page to "Customer Care", under which you will see "Track Order". If you do not see any tracking information it means that your order is still being processed. 

For customers in America, a third way to track your order is by using the Shop app. It is available upon checkout or by visiting the website www.shop.app to receive a download link.  You will be able to receive real time tracking updates. 

International tracking (outside of the US) may not be available when the item has landed in the designated country. 

These garments are composed of a thick 50/50 cotton/polyester blend. Due to the looser weave and combination of fabrics, the ink is absorbed into the fabric and creates prints which have a faded/vintage look.