Help Center

When your order has been submitted, you will receive a confirmation email with your order details at the email address used to place your order.  

From the time your order is placed to the date when you receive it, there are two processes to consider:

Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification email with tracking information. Please check your spam mail if you have not received a notification email within the stipulated time frame. 

Shipping: We offer standard shipping which will vary depending on where you live. Shipping time can range from within 3-5 business days or 5-20 for international orders. International orders are orders placed outside of the US.  

Orders placed on the Kes Official Online Store are shipped from the United States of America. 

We ship internationally except to Cuba, Iran, Crimea, Syria, and North Korea. 

We don't ship to the following countries: Brunei, Chad, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Seychelles, Sierra Leonne, Solomon Islns, Tajikistan, Timor-Leste, Turkmenistan, Yemen. 

This list is current as of November6, 2020 and is updated when new information is available. 

Shipping times are as follows:

USA - 3-5 Business Days

Canada - 5-10 Business Days

Rest of the World - 10-20 Business Days

We offer flat rate shipping as follows:

USA - $4.99 USD

Canada - $7.99 USD

Rest of the World - $14.99 USD

Yes you can. A tracking number is assigned to your package only after your order has shipped. You will be sent an email with a tracking link when your package is out for delivery. Tracking information can take up to 48 hours to be updated after the order is shipped, so do not be alarmed if you do not see any information when you click it. 

You can also track your order by scrolling to the bottom of the store website page to "Customer Care", under which you will see "Track Order". If you do not see any tracking information it means that your order is still being processed. 

For customers in America, a third way to track your order is by using the Shop app. It is available upon checkout or by visiting the website www.shop.app to receive a download link.  You will be able to receive real time tracking updates. 

International tracking (outside of the US) may not be available when the item has landed in the designated country. 

If the product you have ordered is not in stock in our US factory, we may have to source it from other available factories which are located in Europe. 

We currently do not offer overnight delivery or expedited shipping options. We only offer standard shipping. 

If the package was marked as delivered by the carrier, and you have not received it, please reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you still are unable to locate the package, please contact us and we will do our best to assist you. 

If you realize that you entered the wrong address, please email us at kespeople@gmail.com, quoting the order number and the correct address in full. If the package was not shipped, we would be able to change the address. If the package was shipped, we would not be able to have it re-routed. 

We recommend that you enter an address where there is a guarantee that someone will be there to collect the package. Depending on the carrier, some items will be left at the location and others may be returned to us. 

If something arrives damaged, send a photo of the damaged goods to kespeople@gmail.com. We will send a replacement at no cost to you.

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system. 

Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

Please contact the carrier as soon as possible. If you are unsuccessful, the item will be returned to us. Please let us know that it is being returned to us, along with an order number, via email. We can have it re-shipped to you at no cost. Please let us know if you woud like to change the shipping address. We recommend that you have someone available to collect the package at the address.

Please email us at kespeople@gmail.com with your order number and a description of the problem. If there is defect with the item, please include a photo.  

For packages lost in transit, we will send you a replacement order. We would like you to do some things before concluding that the item is lost:

• Check to see that the shipping address was correct
• Contact your local post office to try locate the lost order

If you need to cancel or change your order, please contact us as soon as possible. Note, we cannot guarantee that we will be able to honour the cancellation or change.

Please email us at kespeople@gmail.com with your order number and we will do our best to assist you.

Sometimes, items are not shipped together. You will receive a note in your packing slip when the first item(s) arrive to let you know that the package is on the way. Tracking information will also be sent when the other items are shipped. 

If your order is damaged or defective, we can issue you a new one. If your item does not fit, we cannot refund your purchase. We have included a size chart to assist you with getting the best fit. 

If you need to cancel or change your order, please email us at kespeople@gmail.com as soon as possible. Note, we cannot guarantee that we will be able to honor the cancellation or change. Please be sure that when you place your order that it is your final decision. 

We only exchange items if they are defective or damaged. If you need to exchange an item for the same for the same one, email us at kespeople@gmail.com. 

When unpacking a new shirt or hoodie, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a pre-treatment agent applied during the printing process and it's not permanent. The agent helps the ink bond with the fabric, and without it, the ink would flake off the garment and the colours would fade. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. 

These garments are composed of a thick 50/50 cotton/polyester blend. Due to the looser weave and combination of fabrics, the ink is absorbed into the fabric and creates prints which have a faded/vintage look. 

Yes, provided there is still a balance remaining on the card.

Yes. You can redeem another gift card during checkout.

No, you can't reload a gift card.

You can email us at kespeople@gmail.com with your gift card code and request your balance.  Persons using Apple Wallet Passes are able to check their balance. 

No, you can't use a gift card to buy another gift card.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Yes, gift cards are a form of payment.

No, there are only set denominations available. 

No, gift cards are not refundable. All purchases are final. 

No, gift cards do not expire. 

If you purchase a gift card for someone, you will need to forward the gift card email to the recipient.

You can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.